KYC Widget installation and setup

Install the Uphold KYC Widget SDK — or integrate directly against the Widget’s message protocol — in web and native applications through a WebView.

By the end of this guide the KYC Widget will be running in your app, mounted to a container, and emitting events you can react to.

Before you start

Before you can test the KYC Widget in Sandbox or Production, Uphold must complete a one-time internal setup to enable identity verification for your account. Contact your Account Manager to have this provisioned ahead of your integration.

You’ll need:

• Access to Widgets API to create widget sessions. Manage your access in Enterprise Portal.
• A backend that can call the Widgets API to create sessions on behalf of your users.
• A frontend — a web app, or a native app with a WebView — to embed the Widget.

The Widget runs from one of two hosts depending on environment:

Environment	Widget host
Sandbox	https://kyc-widget.enterprise.sandbox.uphold.com
Production	https://kyc-widget.enterprise.uphold.com

Choose an integration approach

We recommend integrating without the SDK for native apps — it’s simpler to set up. For web-only integrations, the SDK is a solid default.

There are two ways to embed the Widget:

• Web SDK — Install @uphold/enterprise-kyc-widget-web-sdk for a better developer experience — typed events and a more streamlined integration on web. For native apps, the SDK must be bundled into the WebView’s HTML page.
• JavaScript — Listen for the Widget’s messages over the iframe or WebView and respond to them directly. This is also the simpler option for native apps: there’s no SDK to bundle into the WebView’s HTML page.

Both approaches use the same backend step — creating a session via the Widgets API — and emit the same four lifecycle outcomes (ready, complete, cancel, error).

Shared setup

These two steps are identical whichever approach you choose above — do them once, then jump to the matching section below.

1. Create a session on your backend

The KYC Widget runs against a session — a short-lived, server-side authorization scoped to one flow and one user. Create it server-side using your OAuth credentials.

To create a session, you must have the KYC Widget scope.

Never create session directly from the client. Your client secret must not leave your backend.

Call Create session with the verify flow and the processes you want the user to complete:

curl -X POST https://api.sandbox.uphold.com/widgets/kyc/sessions \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "X-On-Behalf-Of: user $USER_ID" \
  -H "Content-Type: application/json" \
  -d '{ "flow": "verify", "processes": ["identity", "profile", "proof-of-address"] }'

The response wraps the session object:

{
  "session": {
    "flow": "verify",
    "data": {
      "processes": ["identity", "profile", "proof-of-address"]
    },
    "url": "https://kyc-widget.enterprise.sandbox.uphold.com/...",
    "token": "..."
  }
}

Pass response.session to your frontend (e.g. as part of your page response or via your own API endpoint):

• With the SDK, it’s the single session argument to the KycWidget constructor — see Setup Web SDK.
• Without the SDK, session.url is what you load directly into your iframe or WebView, and the whole object is what you send back as init — see Setup with JavaScript.

2. Allow the Widget domain in your CSP

If your web app embeds the Widget in an iframe and enforces a Content Security Policy, allow the Widget host for your environment(s) under frame-src.

<meta
  http-equiv="Content-Security-Policy"
  content="frame-src 'self' https://kyc-widget.enterprise.sandbox.uphold.com https://kyc-widget.enterprise.uphold.com;"
>

If your app does not use CSP, skip this step.

Setup with Web SDK

Install the SDK

Install the SDK in the frontend that will host the Widget — your web app, or the JS bundle loaded by your native WebView.

npm install @uphold/enterprise-kyc-widget-web-sdk

Initialize and mount the Widget

On the frontend, instantiate KycWidget with the session from Create a session on your backend, then mount it into a container element.

import { KycWidget } from '@uphold/enterprise-kyc-widget-web-sdk';

// session is `response.session` from your backend — see Shared setup
const widget = new KycWidget(session, {
  theme: { appearance: 'dark' }, // omit to follow system preference
  debug: true                     // verbose logging during development
});

widget.mountIframe(document.getElementById('kyc-container'));

The container must have explicit CSS width and height — the iframe fills its bounds. Minimum recommended size is 400px × 600px.

See the SDK reference for full constructor details.

Handle Widget events

The Widget emits four events during its lifecycle. Wire up handlers before calling mountIframe.

Event	Fires when	What to do
ready	The Widget has finished loading	Hide your loading state
complete	The user submitted all KYC processes	Call widget.unmount(), then monitor outcomes via KYC webhooks
cancel	The user dismissed the Widget	Call widget.unmount(), return them to your flow
error	The Widget hit an unrecoverable error	Read event.detail.error, call widget.unmount(), retry

The Widget does not unmount itself. You must call widget.unmount() from complete, cancel, and error handlers.

widget.on('ready', () => {
  console.log('KYC Widget is ready');
});

widget.on('complete', () => {
  console.log('KYC processes submitted');
  widget.unmount();
});

widget.on('cancel', () => {
  console.log('KYC cancelled');
  widget.unmount();
});

widget.on('error', (event) => {
  console.error('KYC error:', event.detail.error);
  widget.unmount();
});

The complete event signals that the user has submitted all required processes — not that verification was approved. Final verification outcomes (e.g. identity approved or rejected) are delivered asynchronously via KYC webhooks. Monitor those server-side to update your user’s status.

Native apps with the SDK

Bundle the SDK into a WebView (not recommended — see Setup with JavaScript instead)

Native mobile apps can also use the SDK to embed the Widget through a WebView, building on the Install the SDK and Initialize and mount the Widget steps above. To do so, it requires you to bundle the SDK into the WebView’s HTML page, and forward events to native code through a bridge. We recommend integrating without the SDK for native apps as it has a simpler setup, but if you choose to use the SDK, follow the steps below.

Create a JS bundle that includes the SDK. This bundle will be loaded in the WebView. You can use a tool like Webpack or Rollup to bundle the SDK and your custom code into a single JS file.

Loading the Web SDK from a CDN is not supported.

Then create an HTML page that includes the JS bundle and mounts the Widget. This page will be loaded in the WebView. Here is an example you can use — the sendToNativeApp helper at the bottom forwards events to whichever bridge is available (iOS, Android, or React Native).

<!DOCTYPE html>
<html>
  <head>
    <meta charset="utf-8">
    <meta name="viewport" content="width=device-width, initial-scale=1">
    <title>KYC Widget</title>
    <style>
      body { margin: 0; padding: 0; }
      #kyc-container { width: 100%; height: 100vh; }
    </style>
  </head>
  <body>
    <div id="kyc-container"></div>

    <!-- Include your JS bundle which contains the SDK -->
    <script src="your-bundle-with-sdk.js"></script>
    <script>
      window.addEventListener('load', () => {
        const session = createKycWidgetSession();
        const widget = new KycWidget(session);

        widget.on('complete', () => {
          sendToNativeApp('complete');
          widget.unmount();
        });

        widget.on('cancel', () => {
          sendToNativeApp('cancel');
          widget.unmount();
        });

        widget.on('error', (event) => {
          sendToNativeApp('error', event.detail.error);
          widget.unmount();
        });

        widget.mountIframe(document.getElementById('kyc-container'));
      });

      function sendToNativeApp(type, data = null) {
        const message = { type, data };

        if (window.webkit?.messageHandlers?.kycWidgetMessage) {
          window.webkit.messageHandlers.kycWidgetMessage.postMessage(message);
        } else if (window.KycBridge) {
          window.KycBridge.onMessage(JSON.stringify(message));
        } else if (window.ReactNativeWebView) {
          window.ReactNativeWebView.postMessage(JSON.stringify(message));
        }
      }
    </script>
  </body>
</html>

Platform setup

Here is a sample of how to create a WebView in your native app and load the HTML page that contains the SDK and mounts the Widget. The WebView should be configured to allow JavaScript execution and to forward messages to your native code.

iOS (Swift)

import WebKit

class KycViewController: UIViewController, WKScriptMessageHandler {
  @IBOutlet weak var webView: WKWebView!

  override func viewDidLoad() {
    super.viewDidLoad()

    // Register a single message handler for all Widget events
    let contentController = webView.configuration.userContentController
    contentController.add(self, name: "kycWidgetMessage")

    if let url = Bundle.main.url(forResource: "kyc-widget", withExtension: "html") {
      webView.loadFileURL(url, allowingReadAccessTo: url.deletingLastPathComponent())
    }
  }

  func userContentController(_ userContentController: WKUserContentController, didReceive message: WKScriptMessage) {
    guard message.name == "kycWidgetMessage",
          let messageDict = message.body as? [String: Any],
          let type = messageDict["type"] as? String else {
      return
    }

    let data = messageDict["data"]

    switch type {
      case "complete": handleKycComplete()
      case "cancel":   handleKycCancel()
      case "error":    handleKycError(error: data)
      default: print("Unknown KYC Widget message type: \(type)")
    }
  }

  private func handleKycComplete() { /* navigate to success */ }
  private func handleKycCancel() { /* return user to previous screen */ }
  private func handleKycError(error: Any?) { /* show error UI */ }

  deinit {
    webView?.configuration.userContentController.removeScriptMessageHandler(forName: "kycWidgetMessage")
  }
}

Android (Java/Kotlin)

import android.webkit.WebView;
import android.webkit.WebSettings;
import android.webkit.JavascriptInterface;
import android.util.Log;
import org.json.JSONObject;

WebView webView = findViewById(R.id.webview);
WebSettings webSettings = webView.getSettings();
webSettings.setJavaScriptEnabled(true);

webView.addJavascriptInterface(new KycBridge(), "KycBridge");
webView.loadUrl("file:///android_asset/kyc-widget.html");

public class KycBridge {
  @JavascriptInterface
  public void onMessage(String messageJson) {
    try {
      JSONObject message = new JSONObject(messageJson);
      String type = message.getString("type");
      Object data = message.opt("data");

      runOnUiThread(() -> {
        switch (type) {
          case "complete": handleKycComplete(); break;
          case "cancel":   handleKycCancel(); break;
          case "error":    handleKycError(data != null ? data.toString() : null); break;
          default: Log.w("Kyc", "Unknown KYC Widget message type: " + type);
        }
      });
    } catch (Exception e) {
      Log.e("Kyc", "Error parsing KYC Widget message", e);
    }
  }

  private void handleKycComplete() { /* navigate to success */ }
  private void handleKycCancel() { /* return user to previous screen */ }
  private void handleKycError(String error) { /* show error UI */ }
}

If you load local assets, ensure the WebView allows file access according to your security requirements (e.g. setAllowFileAccess(true) when needed).

React Native

import { WebView } from 'react-native-webview';
import { Alert } from 'react-native';

const KycScreen = () => {
  const handleMessage = (event) => {
    try {
      const message = JSON.parse(event.nativeEvent.data);

      switch (message.type) {
        case 'complete': handleKycComplete(); break;
        case 'cancel':   handleKycCancel(); break;
        case 'error':    handleKycError(message.data); break;
        default: console.log('Unknown message type:', message.type);
      }
    } catch (error) {
      console.error('Error parsing WebView message:', error);
    }
  };

  const handleKycComplete = () => { /* navigate to success */ };
  const handleKycCancel = () => { /* return user to previous screen */ };
  const handleKycError = (error) => { /* show error UI */ };

  return (
    <WebView
      source={{ uri: 'file:///path/to/kyc-widget.html' }}
      javaScriptEnabled={true}
      domStorageEnabled={true}
      onMessage={handleMessage}
    />
  );
};

For iOS, file:// URLs may be restricted. Consider source={{ html: '<html>...</html>' }} or a bundled asset, adjusted per platform.

Setup with JavaScript

Instead of installing the SDK, you can load the Widget’s session url directly — as an iframe you create yourself on web, or as your WebView’s top-level page on native — and speak its underlying message protocol directly. This is useful for hosts that can’t ship a JS bundle to their WebView, or want a fully native shell around the Widget.

The Shared setup steps still apply here — you just don’t install anything. Only how you load the Widget and exchange messages changes.

The message protocol

These are the message types the Widget speaks. The transport carrying them differs per platform — see the tabs below.

From the Widget to your host:

Type	Payload	Fires when	What to do
load	—	The Widget’s script has booted and needs its session	Reply with an init message (see below)
ready	—	The Widget is ready for interaction	Hide your loading state
complete	—	The user submitted all KYC processes	Tear down the iframe/WebView, then monitor outcomes via KYC webhooks
cancel	—	The user dismissed the Widget	Tear down the iframe/WebView, return them to your flow
error	error (string)	The Widget hit an unrecoverable error	Read error, tear down the iframe/WebView, retry
force_repaint	—	Works around a redraw issue in mobile Safari only	Briefly toggle the WebView’s opacity to force a repaint

From your host to the Widget:

Type	Payload	Send when
init	{ ...session, options }	Replying to the Widget’s load message

The init payload spreads the session object from Create a session on your backend (url, token, flow, data) alongside an options object with the same shape as the SDK’s KycWidgetOptions — omit options or pass {} to use defaults.

Specifying the theme appearance

By default, the Widget matches the browser or OS prefers-color-scheme until it receives your init reply. To control the initial appearance yourself — and avoid a flash if it won’t match what you send in init — append a theme_appearance query parameter (dark or light) to session.url before loading it:

const url = new URL(session.url);
url.searchParams.set('theme_appearance', 'dark'); // or 'light'

This works the same whether you load the result into a web iframe or as your native WebView’s top-level page.

Platform implementation

Web

Mount the session url in an iframe you create yourself, and exchange messages over the standard window.postMessage API. Make sure the iframe’s container has explicit CSS width and height (minimum recommended size is 400px × 600px).

<div id="kyc-container"></div>

<script>
  // session is `response.session` from your backend
  async function startKycWidget(session) {
    const container = document.getElementById('kyc-container');
    const sessionOrigin = new URL(session.url).origin;

    const iframe = document.createElement('iframe');
    iframe.src = session.url;
    iframe.setAttribute('allow', "clipboard-write 'src'; clipboard-read 'src';");
    iframe.style.width = '100%';
    iframe.style.height = '100%';
    iframe.style.border = 'none';

    function teardown() {
      window.removeEventListener('message', onMessage);
      iframe.remove();
    }

    function onMessage(event) {
      if (event.origin !== sessionOrigin) return;

      switch (event.data?.type) {
        case 'load':
          // Options are the KycWidgetOptions shape from the SDK reference. Omit or pass {} to use defaults.
          iframe.contentWindow.postMessage({ ...session, options: {}, type: 'init' }, sessionOrigin);
          break;
        case 'ready':
          console.log('KYC Widget is ready');
          break;
        case 'complete':
          console.log('KYC processes submitted');
          teardown();
          break;
        case 'cancel':
          console.log('KYC cancelled');
          teardown();
          break;
        case 'error':
          console.error('KYC error:', event.data.error);
          teardown();
          break;
      }
    }

    window.addEventListener('message', onMessage);
    container.appendChild(iframe);
  }
</script>

iOS (Swift)

Instead of bundling an HTML page, point the WebView directly at the session url. The Widget sends messages to native code through the uphdKycWidget message handler; to reply, call window.KycWidgetBridge.sendMessageToWidget(...) via evaluateJavaScript, passing the session object alongside an options object (empty below — see Configuration reference to customize it). The KycViewController below ties this together into a complete example, forwarding the Widget’s messages to native callbacks.

import WebKit

final class KycViewController: UIViewController, WKScriptMessageHandler {

  var onComplete: (() -> Void)?
  var onCancel: (() -> Void)?
  var onError: ((Any?) -> Void)?

  // The session dict from your backend (url, token, flow, data, ...), kept around so it can be
  // echoed back to the Widget in the "init" reply to its "load" message.
  private var session: [String: Any]?

  private let webView: WKWebView = {
    let webView = WKWebView(frame: .zero)
    webView.translatesAutoresizingMaskIntoConstraints = false
    return webView
  }()

  override func viewDidLoad() {
    super.viewDidLoad()

    view.addSubview(webView)
    NSLayoutConstraint.activate([
      webView.topAnchor.constraint(equalTo: view.safeAreaLayoutGuide.topAnchor),
      webView.bottomAnchor.constraint(equalTo: view.bottomAnchor),
      webView.leadingAnchor.constraint(equalTo: view.leadingAnchor),
      webView.trailingAnchor.constraint(equalTo: view.trailingAnchor)
    ])

    // Registers the exact handler name the Widget looks for
    webView.configuration.userContentController.add(self, name: "uphdKycWidget")

    Task {
      do {
        let session = try await createKycWidgetSession() // calls your backend
        self.session = session

        guard let urlString = session["url"] as? String, let url = URL(string: urlString) else {
          onError?(["message": "KYC Widget session response is missing a valid 'url'"])
          return
        }

        webView.load(URLRequest(url: url))
      } catch {
        onError?(["message": "\(error)"])
      }
    }
  }

  // Replies to the Widget's "load" message with an "init" command carrying the session
  // (url, token, flow, data, ...) plus an options object — same shape as the SDK's
  // KycWidgetOptions. Empty here; see Configuration reference to customize it.
  private func sendInitMessageToWidget() {
    guard var initMessage = session,
          let data = try? JSONSerialization.data(withJSONObject: {
            initMessage["type"] = "init"
            initMessage["options"] = [:]
            return initMessage
          }()),
          let json = String(data: data, encoding: .utf8) else {
      return
    }

    webView.evaluateJavaScript("window.KycWidgetBridge.sendMessageToWidget(\(json));")
  }

  // Nudges the page's opacity to force a repaint — needed to work around a WKWebView
  // redraw bug when the Widget uses the View Transitions API.
  private func forceRepaintWidget() {
    webView.evaluateJavaScript("""
    document.documentElement.style.opacity = '0.99';
    setTimeout(() => { document.documentElement.style.opacity = '1'; }, 0);
    """)
  }

  func userContentController(_ userContentController: WKUserContentController, didReceive message: WKScriptMessage) {
    // The Widget JSON.stringifies its messages before posting them, so the body
    // arrives as a string rather than an already-decoded dictionary.
    guard message.name == "uphdKycWidget",
          let jsonString = message.body as? String,
          let data = jsonString.data(using: .utf8),
          let messageDict = try? JSONSerialization.jsonObject(with: data) as? [String: Any],
          let type = messageDict["type"] as? String else {
      return
    }

    switch type {
      case "load":          sendInitMessageToWidget()
      case "force_repaint": forceRepaintWidget()
      case "ready":          print("KYC Widget is ready")
      case "complete":       onComplete?()
      case "cancel":         onCancel?()
      case "error":          onError?(messageDict["error"])
      default: print("Unknown KYC Widget message type: \(type)")
    }
  }

  deinit {
    webView.configuration.userContentController.removeScriptMessageHandler(forName: "uphdKycWidget")
  }
}

Android (Kotlin)

Instead of bundling an HTML page, point the WebView directly at the session url. The Widget sends messages to native code through the uphdKycWidget object registered below; to reply, call replyProxy.postMessage(...), passing the session object alongside an options object (empty below — see Configuration reference to customize it). The KycActivity below ties this together into a complete example, forwarding the Widget’s messages to native callbacks.

There is no bundled test app reference for this path yet. Validate the message names and payload shapes below against the version of the Widget you’re integrating.

import android.webkit.WebView
import androidx.webkit.JavaScriptReplyProxy
import androidx.webkit.WebViewCompat
import androidx.webkit.WebViewFeature
import org.json.JSONObject

class KycActivity : AppCompatActivity() {

  private lateinit var webView: WebView
  private var session: JSONObject? = null

  override fun onCreate(savedInstanceState: Bundle?) {
    super.onCreate(savedInstanceState)
    setContentView(R.layout.activity_kyc)

    webView = findViewById(R.id.webview)
    webView.settings.javaScriptEnabled = true

    if (WebViewFeature.isFeatureSupported(WebViewFeature.WEB_MESSAGE_LISTENER)) {
      WebViewCompat.addWebMessageListener(
        webView,
        "uphdKycWidget",
        setOf(
          "https://kyc-widget.enterprise.sandbox.uphold.com",
          "https://kyc-widget.enterprise.uphold.com"
        )
      ) { _, message, _, _, replyProxy ->
        val body = JSONObject(message.data ?: return@addWebMessageListener)

        when (body.getString("type")) {
          "load" ->     sendInitMessageToWidget(replyProxy)
          "ready" ->    Log.d("Kyc", "KYC Widget is ready")
          "complete" -> handleKycComplete()
          "cancel" ->   handleKycCancel()
          "error" ->    handleKycError(body.opt("error"))
          else -> Log.w("Kyc", "Unknown KYC Widget message type: ${body.getString("type")}")
        }
      }
    } else {
      // Fall back to Setup Web SDK on WebViews that don't support WEB_MESSAGE_LISTENER.
    }

    lifecycleScope.launch {
      try {
        val session = createKycWidgetSession() // calls your backend
        [e-mail] = session
        webView.loadUrl(session.getString("url"))
      } catch (e: Exception) {
        handleKycError(e.message)
      }
    }
  }

  // Replies to the Widget's "load" message with an "init" command carrying the session
  // (url, token, flow, data, ...) plus an options object — same shape as the SDK's
  // KycWidgetOptions. Empty here; see Configuration reference to customize it.
  private fun sendInitMessageToWidget(replyProxy: JavaScriptReplyProxy) {
    val session = session ?: return
    val initMessage = JSONObject(session.toString())
      .put("type", "init")
      .put("options", JSONObject())

    replyProxy.postMessage(initMessage.toString())
  }

  private fun handleKycComplete() { /* navigate to success */ }
  private fun handleKycCancel() { /* return user to previous screen */ }
  private fun handleKycError(error: Any?) { /* show error UI */ }
}

force_repaint is a WKWebView-specific workaround and isn’t expected on Android — the listener above doesn’t need to handle it.

React Native

Instead of bundling an HTML page, point the WebView directly at the session url. The Widget sends messages to native code through the WebView’s onMessage prop, once it detects window.ReactNativeWebView (injected automatically by react-native-webview); to reply, call window.KycWidgetBridge.sendMessageToWidget(...) via injectJavaScript, passing the session object alongside an options object (empty below — see Configuration reference to customize it). The KycScreen below ties this together into a complete example, forwarding the Widget’s messages to native callbacks.

import React, { useRef } from 'react';
import { WebView } from 'react-native-webview';

const KycScreen = ({ session }) => {
  const webViewRef = useRef(null);

  // Replies to the Widget's "load" message with an "init" command carrying the session
  // (url, token, flow, data, ...) plus any options.
  const sendInitMessageToWidget = () => {
    const initMessage = JSON.stringify({ ...session, options: {}, type: 'init' });

    webViewRef.current?.injectJavaScript(`window.KycWidgetBridge.sendMessageToWidget(${initMessage}); true;`);
  };

  const handleMessage = (event) => {
    const message = JSON.parse(event.nativeEvent.data);

    switch (message.type) {
      case 'load':     sendInitMessageToWidget(); break;
      case 'ready':     console.log('KYC Widget is ready'); break;
      case 'complete':  handleKycComplete(); break;
      case 'cancel':    handleKycCancel(); break;
      case 'error':     handleKycError(message.error); break;
      default: console.log('Unknown KYC Widget message type:', message.type);
    }
  };

  const handleKycComplete = () => { /* navigate to success */ };
  const handleKycCancel = () => { /* return user to previous screen */ };
  const handleKycError = (error) => { /* show error UI */ };

  return (
    <WebView
      ref={webViewRef}
      source={{ uri: session.url }}
      javaScriptEnabled
      onMessage={handleMessage}
    />
  );
};

force_repaint is a WKWebView-specific workaround. If you see repaint glitches on iOS, forward it the same way as load, toggling the WebView’s opacity briefly via injectJavaScript. Check the iOS example for details.

Test in Sandbox

With your Sandbox credentials and the Sandbox Widget host configured, run through this checklist — it applies whichever approach you integrated with:

• The Widget mounts and ready fires.
• Completing the verification flow fires complete.
• Closing or dismissing the Widget fires cancel.
• If your app uses a CSP (see Shared setup), the browser console shows no violations (look for “Refused to frame”).

Once Sandbox is green, swap your OAuth credentials to Production. The Widget host is selected automatically by the session url returned from your backend — no client-side environment switching is needed.

Configuration reference

The most common SDK options. See the SDK reference for the full schema and all event types.

If you’re integrating without the SDK, these map directly to the options object you send in your init reply.

Option	Purpose
theme	Customize the Widget’s appearance: force light or dark mode, set brand colors, typography, and per-component border radii. See WidgetThemeOption for all options.
layout	Control how the Widget is laid out on larger viewports — a centered, framed 'boxed' card (default) or a 'fluid' fill of its container.
debug	Verbose console logging. Use during development.

Troubleshooting

Widget not displaying

Confirm the Widget host for your environment is in the frame-src directive of your CSP (see Shared setup). Open DevTools → Console and look for Refused to frame violations.

Container is empty after mount

The iframe fills its container — the container must have explicit CSS width and height. Minimum recommended size is 400px × 600px.

Events not firing in native apps (with the SDK)

Verify that:

• JavaScript is enabled in the WebView.
• The message bridge is registered before the HTML page loads.
• Event handler names match the platform-specific bridge contract used in sendToNativeApp.

Events not firing (without the SDK)

Verify that:

• Your message-handler / listener name is exactly uphdKycWidget — the name the Widget checks for on both iOS and Android — and is registered before the WebView loads the session url.
• You’re replying to load with init — the Widget won’t render anything until it receives it.
• On web, you’re filtering incoming message events by origin (event.origin === sessionOrigin) — messages from other origins should be ignored, not treated as Widget events.

Widget never unmounts. The SDK does not auto-unmount, and neither does the Widget itself when integrating without it. Call widget.unmount() (SDK) or tear down your iframe/WebView (no SDK) from each terminal message (complete, cancel, error).

Next steps

• Review the complete SDK Reference for all available methods and events.
• Follow the user onboarding guide for a step-by-step walkthrough of verifying users with the KYC Widget.